The data controller for the platform is Chicken Road 2. We are committed to processing personal data in compliance with the principles of fairness, lawfulness, transparency, and confidentiality. This policy applies to all services offered through our online platform.

We collect various types of information to provide and improve our services.

Identity and contact data

These include information provided during registration or communication with us, such as name, surname, date of birth (for age verification), email address, and phone number.

Technical and usage data

We automatically collect data related to how you access and use the platform, including IP address, browser type, pages visited, time spent, and device identifiers.

Transaction data

If the user carries out financial operations on the platform, we collect details relating to payments, withdrawals, and transaction history, necessary for account management and for legal compliance purposes.

We process your personal data based on the following legal bases:

Contract performance: To provide the requested services and manage your account.

Legal obligations: To comply with anti-money laundering (AML) regulations, age verification, and other applicable laws.

Legitimate interest: To improve our platform, prevent fraud, and ensure system security.

Consent: For direct marketing activities or the use of certain non-essential cookies.

The data collected is used to:

Create and manage your gaming account.

Process financial transactions securely.

Provide technical assistance and customer support.

Verify user identity and age to ensure regulatory compliance.

Monitor activity to prevent fraud and abuse.

Send promotional communications (with prior consent).

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, user data is retained for the duration of the contractual relationship and for a subsequent period required by tax and legal document retention laws.

We do not sell your personal data to third parties. We may share information with:

Service providers acting as data processors (e.g., payment gateways, data analytics services).

Legal or regulatory authorities when required by law or to protect our rights.

Business partners in case of mergers or acquisitions, always respecting confidentiality.

If your data is transferred outside the European Economic Area (EEA), we will ensure that it is protected by adequate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure an equivalent level of protection.

We have implemented appropriate technical and organizational security measures to prevent accidental loss, unauthorized use or access, alteration, or disclosure of your personal data. While we strive to protect your data to the highest standards, no transmission over the Internet can be guaranteed to be 100% secure.

As data subjects, you have the right to:

Request access to your personal data.

Request rectification of inaccurate data.

Request erasure of data (right to be forgotten) in certain circumstances.

Object to processing or request its restriction.

Request data portability.

Withdraw consent at any time.

To exercise your rights or for any questions regarding this policy, you can contact our Data Protection Officer at the email address: [email protected].

This policy may be subject to periodic revisions. Any significant changes will be notified to users via the platform or by email before they become effective.